FREQUENTLY ASKED QUESTIONS
What should guests know about THE STORE?
Our mission is to provide an alternative experience away from corporate chains and antique mansions. THE STORE's proprietor is an architect by profession and an innkeeper by passion. We offer a unique, day-lit respite that melds thoughtful amenities, industrial details and personal service in a historic downtown neighborhood. Regardless, THE STORE is not a perfect fit for every overnight guest, hence, we kindly request your attention and consideration of the following:
THE STORE is owner occupied via a private second-floor suite and acts as your personal host, innkeeper and personal concierge (like an old-fashioned innkeeper.)
THE STORE is not ADA compliant or wheelchair accessible.
Sleeping rooms are adjacent to one another and located on the second floor accessible only via one flight of stairs.
Interior partitions between rooms are acoustically separated, but THE STORE’s historic wooden floors can creak.
Quiet hours (indoors and outdoors) are 10:00 pm- 7:00 am.
Our downstairs meeting lounge is available for guests to enjoy use during their stay.
Cooking and food prep in our downstairs kitchen is strictly prohibited.
Smoking is strictly forbidden inside and only allowed outdoor designated areas.
Guests must be of legal adult age (18 or older) and have a valid government issued ID to book a reservation.
Is the downstairs lounge available for social events?
No. THE STORE’s short-term rental permit does not allow social gatherings—public or personal—specifically; cocktail dinners, birthday parties, bridal affairs, weddings, receptions, baby showers, etc. In addition, we love our neighbors, respect their peace and quiet and value their friendship.
THE STORE occasionally accepts solicitations from businesses and media productions for professional use of our lounge and grounds, these common areas are available for guests to enjoy and for the owner’s personal activities including invitation-only events.
What creature comforts are included with your guest rooms?
- Laptop Friendly Desk / Table & Chair
- Smartphone Chargers (Mac & Android)
- Free WiFi access
- 28” TV W/ Digital Channels, HBO/MAX, Netflix & Amazon Prime (No Cable)
- Hair Dryer & Hair Trimmer
- ‘Forget-Me-Not’ Toiletries
- Snack Basket
- Bottled Waters
- In-Room Keurig Coffee Maker
- In-Room Refrigerator W/ Small Ice-Tray
- Iron & Ironing Board
- Dishes & Utensils
- Additional Pillows & Blankets
- Microwave
- High-End Audio W/ Bluetooth Connection (King Suite Only)
What amenities are included in the downstairs lounge?
FURNISHINGS
– (3) Worktables (Seating for 6-8 People Each)
– Lounge Seating for up to 12 People
– Wood-burning Fireplace
AUDIO VISUAL
- Wi-Fi (163.6 Mbps download / 7.23 Mbps upload)
- Projector (ViewSonic-1280 x 800 WXGA DLP)
- Portable 75" Projection Screen
- High-End Audio System (Bluetooth Compatible)
COMMON AREAS
- Downstairs Lounge
- Koi Pond / Water Garden
- Courtyard
- Screened Porch
MISC.
- Catering Kitchen Access
- Coat Rack
- Waste/Recycle Receptacles
- Supplemental Folding Chairs
- Unisex Restroom
What is the check-in and check-out procedure?
Guests are requested to inform THE STORE of estimated arrival time (ETA) in advance so that the Owner/Innkeeper is available to personally welcome you and check you in. Should your travel schedule change, please text or call with updates. Please use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Standard check-in time is between 3:00 PM and 10 PM daily. Check-out time is 11:00 AM. Early and late arrivals are accommodated by request only, but are not guaranteed. However, guests may arrange to drop-off luggage anytime ahead of check-in. Likewise, guests may arrange a later pick-up time upon departure.
The Owner/Innkeeper will greet you at check-in will orient you to downtown Raleigh, its culture, and a variety of restaurant/entertainment recommendations.
Check out is simple—upon departure, just lock the building door and drop your key in the mailslot!
Is breakfast served for overnight guests?
While we do not provide breakfast or kitchen privileges, we do provide complimentary snacks and in-the-know concierge advice for what makes Raleigh, “RALEIGH".
Do you accommodate children?
Unfortunately, our set up is not a good fit for children. Our downstairs lobby and our guest room configuration are not child friendly and we are not equipped to provide for their needs. We apologize.
Do you accept pets?
We must be sensitive to guests with allergies; therefore, our policy is that we can NOT accommodate pets. However, by law, we are required to accommodate service animals that meet ADA definitions and requirements.
Where is THE STORE located?
THE STORE is located in the Historic Glenwood-Brooklyn District. We are ideally located 6 blocks from the Village District, 6 blocks from Glenwood South Entertainment and Smoky Hollow Districts and only a 30 minute walk to the heart of Downtown Raleigh.
The Glenwood-Brooklyn neighborhood and surrounding districts are considered very safe, walkable and friendly. However, please be mindful to lock your car and take your keys. THE STORE is not responsible for damage to or loss of personal property, parking violations or personal injury.
What about parking?
Guests may park in our gravel driveway off Gaston Street, complete with a charging station or request an on-street parking pass—both are free. A nearby lot (shown on the Parking Diagram below) is located 1 block away off Gaston Street directly behind Peace Street Market for oversize vehicles or overflow parking needs.